In recent years, the idea of customer service has become more of a buzzword than
a meaningful concept, marketed by companies who want you to believe they've got
your back. Well, Festool is not that kind of company. We aspire to build and maintain
meaningful relationships with each of our customers, especially in times when you
need us the most. That's the essence of SERVICE All-Inclusive,
a new way of doing business from Festool that puts our approach to service at the
same caliber as our tools... second to none.
In short, SERVICE All-Inclusive means that every Festool power tool comes bundled
with an industry-leading package of offerings to support you and assist with any
problems you might encounter with your tool.
30-Day Money Back Guarantee
Customers are provided with a no-risk, 30-day money
back guarantee. If they are not completely satisfied, they can return the
tool for a refund.
48-Hour Standard Repair
Most tools are repaired and ready to ship back to the customer within 48 hours of
the tool being received by the service department.
Dedicated Service Hotline
Factory-trained service professionals are available for troubleshooting and questions
about repairs at 888-337-8600.
A comprehensive library of troubleshooting and how-to videos are available online anytime.